FAQs

We urge our customers to check items as soon as they are received to make sure they are in good condition and exactly what you ordered. If you find anything wrong with the product, please contact us immediately.

Please, contact us as soon as possible with your name, order number, and updated shipping address. If your order has not yet shipped, we will gladly update your shipping information.

Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.

We deliver our products to all regions throughout Kingdom of Saudi Arabia, with the exception of some governorates. Delivery within 2 to 5 working days (excluding any public holidays).

The following are the shipping fees to all cities in Kingdom of Saudi Arabia Shipping Policy.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

No, products that come in direct contact with the face cannot be returned or exchanged unless there is a stitching defect.

You must request it within 2 days of receiving your order.

No, returns are only accepted for stitching defects. Please check the size chart carefully before purchasing.

If the return is due to a defect or our error, we will cover the costs. Otherwise, the customer will pay a 30 SAR return shipping fee.

Contact Customer Service via WhatsApp at +19147219185 with your order number and clear photos showing the defect.

Approved refunds will be issued to your original payment method after inspection.

Yes, the product must be unused and in its original packaging.

You can enter your discount code under Apply Discount Code at checkout. Once you hit Apply Code it will automatically be applied to your purchase.

If you have a discount code to use on our site (lucky you!), it's easy enough - just enter the code in the box labeled "Gift Card or Discount Code" At checkout, click "Apply" and if your basket meets the terms of the offer, the instructions will apply your software.

Ordering from us is quick and easy. You can order through our website.

Website Order:

1. Browse our Shop and select your desired item.
2. Click "add to cart" for the chosen product.
3. Click on checkout.
4. Provide your personal info and address.
5. Choose a payment method, then click "Pay now"
6. That's it! Your order is now processed and in our system.

We understand your concern, which is a valid one given some online shops' lack of transparency. At Rwank, we prioritize your peace of mind. We offer a "Pay on Delivery" option, ensuring you only pay when the product reaches you. You can inspect the material upon delivery without opening the package. If the product isn't to your liking, you have the right to decline it, and you'll only be charged for the delivery service. Your satisfaction and trust are our top priorities.